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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kristian Brent Taylor

Kristian Brent Taylor

August 4, 2025

5  out of  5
rating by Kristian Brent Taylor
"Malcom Houston and his team have always been awesome to work with—super helpful with my home, auto, and life insurance. Their response time is impeccable. What really sets him apart is how much he pours back into the community, especially supporting NWRMS students and teachers. Really appreciate all he does!"
We responded:
"Thank you Kristian for trusting us. It is people like you who make it fun to come to work. Go Cougars!"
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Anne Marie Falls

August 4, 2025

5  out of  5
rating by Anne Marie Falls
"Malcolm Houston is a great supporter of the community, and that makes him a great insurance agent!"
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Augusta Foust

July 30, 2025

5  out of  5
rating by Augusta Foust
"Malcolm Houston is an amazing supporter of NWRMS!! We are so grateful for how you love our teachers!"
We responded:
"Thank you for the kind words and all that you do for the children in our community. "
Profile photo of Paul Reeves

Paul Reeves

July 30, 2025

5  out of  5
rating by Paul Reeves
"Malcolm Houston has taken great care of us over here at Northwest Rankin Middle. Malcolm you are amazing, I hope you see this!!"
We responded:
"I see you Paul! Thank you for your kind words. Go Cougars!!"
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Gabby A.

July 30, 2025

4  out of  5
rating by Gabby A.
"He is a huge supporter of NWR, and that is awesome! It is good to see local businesses supporting the schools in their communities."
We responded:
"We are wishing each of you a wonderful year and GO COUGARS !"
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Christen King

July 30, 2025

5  out of  5
rating by Christen King
"Malcolm is great for our community! Need something, go see him!"
We responded:
"Thank you Christen. GO COUGARS!"
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Teresa St.Amant

July 22, 2025

5  out of  5
rating by Teresa St.Amant
"Malcolm Houston State Farm is the best! Always courteous, save me money, and always helpful!"
We responded:
"Thank you Teresa. You made my day!"
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Michael Miles

July 18, 2025

5  out of  5
rating by Michael Miles
"Help was prompt, and courteous"
We responded:
"Thank you Michael"
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Jo Ann Hall

July 16, 2025

5  out of  5
rating by Jo Ann Hall
"Professional, prompt, and always courteous, the folks here are unchanging in their commitment to customers."
We responded:
"Thank you Jo Ann for the kind words and trusting us with your home and auto insurance needs. "
Profile photo of Nguyet Nguyen

Nguyet Nguyen

June 26, 2025

5  out of  5
rating by Nguyet Nguyen
"I’ve been with Malcolm and his team for over a decade and they have all been so awesome to work with. ( Tiffany, Brett)Ms. Tracey helped me today and she was so friendly, efficient and fantastic to work with"
We responded:
"Thank you Nguyet, you are the best!"
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Dennis Demesa

June 26, 2025

5  out of  5
rating by Dennis Demesa
"Great company"
We responded:
"Thank you Dennis"
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Kim Mcwilliams

May 20, 2025

5  out of  5
rating by Kim Mcwilliams
"Always get immediate and friendly help."
We responded:
"Thank you, Kim. "
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Shea Taylor

May 20, 2025

5  out of  5
rating by Shea Taylor
"Tremendous ambassador for our city and out schools!"
We responded:
"Thank you for the kind words, Shea"
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Tiffany Dennis

May 19, 2025

5  out of  5
rating by Tiffany Dennis
"Amazing agent and staff. They are always so helpful and Tiffany even knows my voice when I call."
We responded:
"Tiffany, thank you for trusting us with your home and auto insurance needs. "
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Kathy Smith

May 19, 2025

5  out of  5
rating by Kathy Smith
"Fantastic service!"
We responded:
"Thank you, Kathy. We appreciate your kind words and trust. "
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Elizabeth Orr

May 19, 2025

5  out of  5
rating by Elizabeth Orr
"Best insurance agent around!!"
We responded:
"Thank you, Elizabeth,! We appreciate your kind words. "
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Susan Mosley

May 19, 2025

5  out of  5
rating by Susan Mosley
"Great service and very freiendly"
We responded:
"Thank you, Susan,. We appreciate your kind words. "
Profile photo of Beverly Patterson

Beverly Patterson

May 19, 2025

5  out of  5
rating by Beverly Patterson
"Amazing job!! Really looks out for his customers!"
We responded:
"Thank you, Beverly. We appreciate you trusting us with your home and auto insurance needs. "
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Janet Holloway

May 19, 2025

5  out of  5
rating by Janet Holloway
"Very helpful and great staff!"
We responded:
"Thank you, Janet,"
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Angela Phillips

May 19, 2025

5  out of  5
rating by Angela Phillips
"Awesome!!!!"
We responded:
"Thank you, Angela"
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Ashley Beckham

May 19, 2025

5  out of  5
rating by Ashley Beckham
"Personable! Great Communication! Very helpful!!"
We responded:
"Thank you, Ashley. We appreciate your kind words. "
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Cindy Christian

May 19, 2025

5  out of  5
rating by Cindy Christian
"Malcolm is the best! He is so helpful to our family and responds quickly when we have a question. We are grateful for him and his team."
We responded:
"Thank you for trusting us with your home and auto insurance and your kind words "
Profile photo of Joe Stringer

Joe Stringer

May 12, 2025

5  out of  5
rating by Joe Stringer
"On May 5th 2025 at 4am I hit a deer on the Natchez Trace on my way into work. I spoke with Matt at 10am later that morning and before three day was done Matt had already set me up with a rental took care of my tow fees and had me on my way. Thursday the 8th they called me to tell me my truck was totaled and for my 2021 GMC Sierra they were giving me 42K for my truck. I never had to run anyone down as matter of fact they always reached out to me before I ever needed anything. Everyone I have dealt with from start to finish has been so helpful and friendly. If you are reading this trying to figure out if Malcolm Houston's office will take care of you, trust me, they will! Thank you Matt and everyone else involved."
We responded:
"Thanks Joe. We are thankful for the kind words glad, but most thankful you are ok. Thanks for trusting us with your insurance needs. "
Profile photo of Sandra Jackson

Sandra Jackson

May 12, 2025

5  out of  5
rating by Sandra Jackson
"The staff are the best and you can trust them to go the extra mile to provide you with the coverage you need at the best price available."
We responded:
"Thank you Sandra for trusting us with your auto insurance. It was great to see you again"
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ava moore

May 9, 2025

1  out of  5
rating by ava moore
"They are not fair and they don’t work with you at all they go up every month and then say inflation."